Return & Shipping Policy

Return & Exchange Policy

Return & Exchange Policies that apply on ALL orders:

  • For all returns, you must contact us within 5 business days of receiving your package. You MUST have a RETURN MERCHANDISE AUTHORIZATION (RMA) number before sending the item back.
  • We do NOT accept any shipments without a RMA number. RMA numbers can NOT be issued after 5 business days.
  • We will refuse to accept packages that do NOT have a RMA# on the outside of the box.
  • Please complete and print the MERCHANDISE RETURN AUTHORIZATION FORM for returns.
  • All returned dresses will be carefully inspected. Any sign of wear, any amount of smell, stain, pet hair, missing or sign of wear showing on tags.  Must come back exactly as you received it in pristine condition with original bag, hanger and tags or it will disqualify for exchange/store-credit, and will be returned at customers expense.
  • Exchanged item can not be returned for exchange/refund.
  • Special Sale items / Clearance items are Final Sale, and they are not returnable.
  • Clearance and Sale Items can be exchanged to other items on clearance or sale.
  • There will be a 15% restocking fee on all returns.
  • Refund Policy:

    • Buyer is responsible for all shipping & handling charges for returns.
    • Shipping charges and rush fees are non-refundable.
    • We do NOT accept any shipments without a RMA number. RMA numbers can NOT be issued after 5 business days.
    • We will refuse to accept packages that do NOT have a RMA# on the outside of the box.
    • If  FREE SHIPPING is used, it only applies to “2 -3 Day Priority Shipping” within the Continental US.
    • If an order is placed with FREE SHIPPING and is returned, customer is responsible for all other shipping cost. Which includes the returned package coming back to Duarte & Co. Fashion and going back to you, the costumer.
    • Once we receive the dress, the dress goes for inspection.  Once inspected and cleared we will return your funds the same day of being cleared.  There will be a 15% restocking fee on all returns.

    Exchange Policy – for different size:

    • To exchange for a different size (for same item and color), you can only exchange ONCE.
    • Due to nature of the merchandise, none of the factories accept returns. It means, when you return a dress, we take a loss on it.
    • We do NOT accept any shipments without a RMA number. RMA numbers can NOT be issued after 5 business days.
    • We will refuse to accept packages that do NOT have a RMA# on the outside of the box.
    • To exchange for a different size (for same item and color), there will be a 15% restocking fee. you can only exchange ONCE.

    Exchange Policy- for Different Color or Different Item:

    • To exchange for a different item or different color,  you can only exchange ONCE.
    • Due to nature of the merchandise, none of the factories accept returns. It means, when you return a dress, we take a loss on it.
    • We do NOT accept any shipments without a RMA number. RMA numbers can NOT be issued after 5 business days.
    • We will refuse to accept packages that do NOT have a RMA# on the outside of the box.
    • To exchange for a different color (for same item and color), there will be a 15% restocking fee. you can only exchange ONCE.

    FREE SHIPPING:

    • If  FREE SHIPPING is used, it only applies to “2 – 3 Day Priority Shipping” within the Continental US.
    • If an order is placed with FREE SHIPPING and is returned, customer is responsible for all other shipping cost. Which includes the returned package coming back to Duarte & Co. Fashion and going back to you, the costumer.

    International customers:

    • We do our best to keep the customs duty charge to minimum.
    • Please note that shipper is not responsible for customs/duty fees. However, we will do our best to keep your shipping cost lowest as possible.