FAQ’s

FAQs


All of the prices listed on duarteandcompany.com are listed in US dollars.

Coupons and discount codes are allocated across all applicable items. If you applied a coupon or discount code on the order you’re returning, OR if you are returning an item purchased on sale, you’ll be refunded the amount that you paid after the applied discount.

We’re more than happy to make that adjustment in the form of store credit, as long as the item was purchased within five days of the beginning of the sale and the item was full price at the time you purchased it. Additionally, we will only honor price adjustments when items are red-lined discounted and found on the Sale page. Promotions via coupon codes do not qualify for price adjustments as coupons carry no cash value and cannot be refunded.

One thing to note, receiving the price difference for your order will make your item non-returnable. If you haven’t had a chance to try on your items, you may want to do so before we process the price adjustment. That way, in case they don’t fit, you’ll still be able to return for a refund!

If your order was placed in the last 24 Hours, we can absolutely apply the coupon to it! However, we are unable to apply a coupon to an order after 24 hours have passed due to system limitations.

Pending’ just means that our system successfully received your order. Once the order leaves our Fulfillment Center, we’ll email you a tracking number, and your order status will change to ‘Shipped.

We know not everyone is built the same, and we’ve made it our mission to make sure that all of our customers feel like the best versions of themselves when they wear our clothing. When our Buyers fall in love with certain designs that come in petite or larger sizes, we make sure to stock them.

We like to keep in touch with our community, so we send our members emails about fun features, contests, and sales, in addition to other news and important order info. We also take care to respond to every customer email that we receive. So, if you’ve joined Duarte & Co. but aren’t receiving these emails, or if you’re simply having trouble communicating with us, we’re sorry!

Gmail, Yahoo!, and Hotmail can mistakenly block Duarte & Co. messages as spam, and many of our customers who have these addresses don’t receive our messages at all. If your address is through one of those providers, this is most likely the reason. But, you can adjust your settings to make sure our emails get to your inbox and not your spam folder. Here’s how to do it with Gmail, Hotmail, and Yahoo. If that’s not the problem, give us a call at 1-222-222-2222, and we’ll happily help you over the phone.

 

No, sorry! Our system only accepts one coupon at a time and will default to the last coupon entered. Coupon codes cannot be combined.

Our standard delivery time for our orders are 5 – 6 business days. Please note that delivery times may vary depending on the USPS. Sometimes the dress may be out of stock, if  the item is out of stock you will be notified by email or phone.